Free self-audit

The Revenue Leak Scorecard

Answer 12 questions about how the business handles calls, follow-up, and bookings. You get a Leak Score and the dollar figure leaking out per year.

Your numbers only. Nothing here is a quote, and nothing here is a benchmark against other shops.

Want just the missed-call number first? Use the 60-second calculator.

Trade

Inbound calls per day Calls per day

Percent of calls missed Missed calls, percent

Percent of calls arriving after hours After-hours calls, percent

When are you closed? Size just the after-hours gap with the After-Hours Gap Worksheet.

Average job value in dollars Average job value

Close rate on answered calls, percent Close rate, percent

Response time to web/form leads Response time

No-show rate, percent No-show rate, percent

Follow-up process for unsold estimates Follow-up process

Review-request process Review-request process

Number of trucks, chairs, or locations Trucks, chairs, or locations

Current monthly spend on answering/front desk, dollars Monthly answering or front-desk spend

Who answers the phone when you're on a job? Who answers

Your Leak Score